Service Spirit: Customer's time is more precious than gold!
Customer service personnel are required to keep users in mind and solve problems with the equipment in time. The new convergence of electromechanical equipment services relies on agent companies and offices throughout the country to form a perfect after-sales service network. The development, production and sales departments within the company give priority to meeting service needs, thus ensuring the implementation of service spirit.
Service purpose: Create value for customers!
It is clear that the user purchases new convergent electromechanical equipment products in pursuit of the benefits and values that the products bring to him. This requires customer service personnel to have comprehensive service capabilities, through our services to guide users to master the use, maintenance, construction, maintenance and other capabilities, so as to guarantee the work of users, and generate benefits and values.
Service objective: to implement satisfactory service mainly for customers!
Around customers, the new convergence of electromechanical equipment services to carry out customer training, technical consulting, customer visits and so on, so that customers feel that they have not only purchased a product, but also purchased a complete and complete set of services.
Service requirements: concise, multi-faceted, active and timely!
The eight-character requirement for customer service personnel ensures active contact with customers, rushes to the scene with a fast and better way, implements multi-faceted, timely and fast service, and wins time and creates benefits for users. The content of service requirements is the interpretation of service spirit, purpose, slogan and goal.